The madness of dealing with banks

I cannot believe the lack of customer service in the banking industry. I had a scheduled 3pm closing for an equity line of credit last week and was at the bank for over an hour. It actually took only 15 minutes to sign the docs with the rest of the time being spent waiting for the one service rep to help the many many people who were waiting. While waiting I heard horror story after horror story of bank errors that were costing people money and more importantly time and aggrevation. One poor lady had made an ATM withdrawl and the bank had debited her account twice. This had led her account to become negative and she was charged $35 in overdraft fees. The bank admitted their mistake and was going to reverse the second transaction and credit back the fees, but said that it would take 5 business days for this to be reflected in her account. She was in tears, asking how she was supposed to live with no money until then. I felt badly for both her and the service rep as I know there was nothing she could do, but what a disgrace that it ever came to this. Almost makes you want to stash all your money in the floor boards.